Refund policy
Return & Refund Policy
At Blue Ember Bakery, every order is made with care using fresh, high-quality ingredients.
Food Products
Due to the perishable nature of our baked goods and food products, all sales are final. We do not accept returns or exchanges on any food items once they have been delivered or picked up.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery.
Please email blueemberbakery@gmail.com with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will review your request and, if appropriate, provide a replacement or refund at our discretion.
Order Cancellations
Orders may be canceled within 12 hours of purchase, provided that production has not yet begun.
Custom orders that are already in production cannot be canceled or refunded.
Shipping Issues
Once an order has been shipped, Blue Ember Bakery is not responsible for delays, lost packages, or damage caused by the shipping carrier. We will gladly assist you in working with the carrier if an issue occurs.
Allergies
Our products are prepared in a kitchen that may handle common allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, and other ingredients. We cannot guarantee that any product is completely free from allergens.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
Blue Ember Bakery
📧 blueemberbakery@gmail.com